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		<h2>Consumer Rights and Responsibilities <span class="caption">COMAR 10.21.17.04 B(1)(b)</span></h2>
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					<ul>
						<li>All consumers have the right to be protected from neglect, physical, emotional, sexual or verbal abuse and exploitation of any kind. All allegations will be reported to local law enforcement.</li>
						<li>Services will be provided without regard to race, sex, country of origin, or religion. Consumers have a right to be fully informed regarding their proposed treatment.</li>
						<li>Services will be provided without regard to race, sex, country of origin, or religion. Consumers have a right to be fully informed regarding their proposed treatment.</li>
						<li>Consumers have a right to confidentiality. No information will be released without the consumers' specific, written permission.</li>
						<li>
							Consumers have a right to be informed regarding the cost of treatment. It is the responsibility of Safe Journey House to inform consumers of any changes in their 
							insurance coverage or any potential increase in the consumers' obligation to pay.
						</li>
						<li>Consumers have the right to refuse any aspect of their treatment without the loss of other portions of their treatment.</li>
						<li>Consumers have the right to be a part of the development of their individual treatment plan/service plan and in all decision making regarding mental health care.</li>
						<li>Consumers have a right to a written summary of their clinical record that has been reviewed and approved by their clinician.</li>
						<li>Consumers have a responsibility to provide at least 24 hours notice of their intent to cancel an appointment</li>
						<li>Consumers have the responsibility to treat the presence of other consumers in the treatment facility in a confidential manner.<span class="caption">COMAR 10.21.17.04 B(1)(e)</span></li>
						<li>
							Consumers have the right to file a complaint or grievance should they feel that they are not being appropriately treated or if they feel they are being discriminated against in any manner. 
							Complaints should be communicated to the Clinical Director and/or the Crisis Residential Services Consumer Representative. <span class="caption">COMAR 10.21.17.04 B(1)(g)</span>
						</li>
						<li>Consumers have a responsibility to pay for care provided.</li>
						<li>Consumers have a right to a response within 72 hours in the event of a complaint being filed.</li>
						<li>Consumers have a right to be informed regarding the identity and professional status of the staff responsible for their treatment.</li>
						<li>Consumers have the right to be informed regarding the nature of care, procedures, and treatment	prescribed.</li>
						<li>Consumers have the right to be informed regarding the risk and benefits, and side effects of all treatments and medications.</li>
						<li>Consumers have the right to be informed of alternative treatment procedures that are available and appropriate.</li>
						<li>Consumers have a right to refuse to participate in any research project without compromising access	to other treatment or care available at this facility.</li>
					</ul><br />
							
					<p class="strong">
						Consumers wishing to invoke protection under the consumer rights should first inform the involved staff ofthe reason he or she considers that their rights have been violated. 
						The staff member will than endeavor to rectify the situation to the consumer's satisfaction. If not, the consumer may initiate a written complaint with the program manager. 
						Failing satisfaction through that mechanism, the consumer should then be directed to the Grievance Process.
					</p><br />
					
					<div>I, <em>#document.consumerName#</em> have read and understand these rights.</div><br />
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